Turn Guest Knowledge Into Exceptional Hospitality —and More Sales

ConciéraHQ is a hospitality intelligence platform that gives staff immediate access to guest profiles, preferences, purchase history, membership activity, personal notes, and other relevant information.

Yes it does. It is embedded into the POS applications as an interactive interface. It is not a stand alone application, it's an extension of Lightspeed. It does have a backend which can be accessed without being logged into Lightspeed.

No ConcieraHQ is an application that extends the capabilities of Lightspeed so it is not a standalone application.

Profiles may include purchase history, wine preferences, wine club details, previous visits, loyalty activity, personal notes, special occasions, service preferences, and other relevant customer information. Currently what is visible to staff is: Customer information, email, phone, birthday, address, marketing status (if connected to a crm), Membership level and benefits, If a loyalty points or rewards, Shows When they joined, their next scheduled shipment date. Further information is segments, like tags, notes, reservations status, purchase history, frequency, average spend, lifetime spend across all purchasing points including online, club and all venues. There is an area for custom information via custom fields. To make unique information available if required.

No. The platform can support small, midsize, and larger hospitality businesses. The consultation will help determine the right configuration for each operation. While it's ideal for wineries of all sizes, it can be also ideal for Breweries, Restaurants and any venue wanting to have a way to bring customer information visible to the staff to help provide a personalized service experience.

The system is designed to make guest information clear and accessible within the team’s existing service workflow. The specific onboarding process should be described accurately based on your implementation model. The application is extremely easy to use and if a staff members know how to use Lightspeed using ConcieraHQ will be just as intuitive. Training required is very minimal however the team at ConcieraHQ are happy to do as much training as required to help the team get the most benefit.

Pascal, please confirm the product’s current multi-location capabilities. Yes, multi location isn't a problem. If they are all the same brand that is not the easiest but if each location was a unique brand then it might be a little more complex. Hope that makes sense.

Isolation by design. ConcieraHQ is a single-tenant application built on Amazon Web Services. Every venue runs in its own dedicated, fully separated AWS account — its own database, its own compute, its own encryption keys. Guest data is never pooled into a shared database alongside other venues' customers. A venue's data belongs to that venue alone: we do not aggregate it, resell it, or use one client's guest data to serve another. If a venue leaves, we decommission their account entirely and the data goes with it. Your data stays in your country. Each venue's environment is deployed to the AWS region covering their own jurisdiction, so guest information is stored and processed locally rather than shipped offshore. For Australian venues, that means guest data resides in Australia and stays there. We never see payment details. ConcieraHQ does not collect, process, or store customer payment card data. Card details are handled entirely within your point-of-sale payment flow and never enter our system. There is no cardholder data in our databases to breach. Encryption everywhere. All guest data is encrypted in transit using current TLS standards and encrypted at rest in every data store, using AWS-managed encryption keys. Keys are unique to each venue's account — one venue's keys cannot decrypt another's data. No standing staff access. Our engineers do not have day-to-day access to guest data. Access to production accounts is denied by default and enforced through AWS identity and access policies, applied both programmatically and at the infrastructure level. Our team authenticates through single sign-on with multi-factor authentication; there are no shared passwords, no long-lived credentials, and no backdoor accounts that could be used to reach a venue's database. Venue-controlled access. The people who can see guest data are the venue's own administrators, through the ConcieraHQ admin portal. Access is role-based, so venues decide which of their staff see what.

The consultation includes a review of the business’s existing technology and guest-service workflow, as well as a Lightspeed integration evaluation. One important aspect is identifying the membership strategies for a guest at the Venue to embed that into the application so members get their full benefits applied automatically for a consistent member experience.