Hospitality Intelligence for Luxury Wineries

Turn Guest Knowledge Into Exceptional Hospitality —and More Sales

Book a Free Consultation See How It Works

ConciéraHQ gives your tasting room team instant access to each guest's preferences, purchase history, wine club activity, past visits, personal notes, and more— so every interaction feels thoughtful, personal, and designed around the guest.

Use ConciéraHQ directly within Lightspeed or as a standalone application on your team's tablet or iPad.

Discover how ConciéraHQ could work with your existing technology and tasting room workflow.

Trusted by hospitality businesses

committed to delivering a more personalized guest experience

Your Guest Data Exists.

Your Staff Just Can't Access It When It Matters.

Wineries collect valuable guest information through purchases, tasting room visits, wine club memberships, reservations, e-commerce activity, and personal conversations.

Unfortunately, that information is often scattered across systems or hidden inside customer records.

When the next guest arrives, employees often know little more than the guest's name.

Guest information is difficult to access

Staff doesn't have time to search multiple systems while serving guests.

VIPs aren't consistently recognized

Experiences vary depending on which employee is working.

Customer data goes unused

Purchase history and preferences rarely become real-time recommendations.

Premium hospitality becomes transactional

Without context, staff process transactions instead of building relationships.

From Transactional Service to Personal Recognition

WITHOUT ConciéraHQ

Guest arrives.

Employee sees:

Name
Reservation
Maybe membership

Conversation starts from zero.

WITH ConciéraHQ

Employee immediately sees:

Club membership
Favorite wines
Purchase history
Previous visits
Lifetime spend
Recommendations
Personal notes
Special occasions
Dietary preferences
Allocation eligibility

Everything Your Team Needs to Know —At the Moment They Need It

KNOW

Use inside Lightspeed or a standalone iPad.

Consolidate

Centralize guest information.

Understand

Provide staff with a complete guest profile.

Personalize & Sell

Deliver personalized recommendations and identify natural upsell opportunities.

Either Use

Lightspeed embedded
ConciéraHQ

At the hostess stand

Appears within the team's existing workflow
Reduces platform switching
Surfaces guest intelligence at the point of sale
Minimizes training friction

In the palm of your hand
on an iPad

Works on an iPad or tablet
Can support staff away from the POS station
Useful for hosts, sales associates, managers, and mobile hospitality teams

More Personal Hospitality. More Confident Selling.

Elevate Guest Experience

Recognize returning guests
Remember preferences
Create meaningful conversations
Deliver luxury hospitality

Empower Employees

Reduce reliance on memory
Faster onboarding
Better recommendations
Greater confidence

Increase Revenue

Better wine recommendations
Club upgrades
Promote allocations
Increase repeat purchases
Increase customer lifetime value

Designed for Every High-Value Guest Interaction

Tasting Room Arrival

Recognize members, VIPs, and returning guests before the tasting begins.

Personalized Wine Recommendations

Use purchase history and preferences to recommend bottles the guest is more likely to enjoy and purchase.

Wine Club Enrollment and Upgrades

Give employees the context they need to present the most relevant club tier or membership benefit.

Allocation and Limited-Release Sales

Identify guests with demonstrated interest in particular varietals, vintages, or collector releases.

Member Events

Prepare staff with guest histories, preferences, and relationship details before private dinners and tastings.

Service Recovery

Ensure prior concerns are visible so the team can acknowledge them and provide a more thoughtful return experience.

Relationship Continuity

Preserve guest knowledge when employees change roles, leave the company, or work across multiple locations.

ConciéraHQ helped our team recognize returning members more consistently and make recommendations based on their actual purchase history.

Within the first three months, we saw a measurable increase in average tasting-room order value.

Built Around the Way Your Tasting Room Already Works

Discover How ConciéraHQ Could Work for Your Winery

Book a free consultation to evaluate your current workflow, discuss Lightspeed integration, and determine the best deployment option for your operation.

What the consultation includes?

Technology and Workflow Review — We will look at how your team currently collects, accesses, and uses guest information throughout the sales and hospitality experience.
Lightspeed Integration Evaluation — We will discuss your existing Lightspeed environment and determine how ConciéraHQ could be incorporated into your operation.

Fill the form to get a free consultation.

FAQ

What is ConciéraHQ?

ConciéraHQ is a hospitality intelligence platform that gives staff immediate access to guest profiles, preferences, purchase history, membership activity, personal notes, and other relevant information.

Does ConciéraHQ integrate with Lightspeed?

Yes it does. It is embedded into the POS applications as an interactive interface. It is not a stand alone application, it's an extension of Lightspeed. It does have a backend which can be accessed without being logged into Lightspeed.

Can we use ConciéraHQ without Lightspeed?

No ConcieraHQ is an application that extends the capabilities of Lightspeed so it is not a standalone application.

What guest information can our staff access?

Profiles may include purchase history, wine preferences, wine club details, previous visits, loyalty activity, personal notes, special occasions, service preferences, and other relevant customer information. Currently what is visible to staff is: Customer information, email, phone, birthday, address, marketing status (if connected to a crm), Membership level and benefits, If a loyalty points or rewards, Shows When they joined, their next scheduled shipment date. Further information is segments, like tags, notes, reservations status, purchase history, frequency, average spend, lifetime spend across all purchasing points including online, club and all venues. There is an area for custom information via custom fields. To make unique information available if required.

Is ConciéraHQ only for large wineries?

No. The platform can support small, midsize, and larger hospitality businesses. The consultation will help determine the right configuration for each operation. While it's ideal for wineries of all sizes, it can be also ideal for Breweries, Restaurants and any venue wanting to have a way to bring customer information visible to the staff to help provide a personalized service experience.

Will our staff require extensive training?

The system is designed to make guest information clear and accessible within the team’s existing service workflow. The specific onboarding process should be described accurately based on your implementation model. The application is extremely easy to use and if a staff members know how to use Lightspeed using ConcieraHQ will be just as intuitive. Training required is very minimal however the team at ConcieraHQ are happy to do as much training as required to help the team get the most benefit.

Can ConciéraHQ support multiple locations?

Yes. ConciéraHQ is designed to support businesses operating across multiple locations. Locations can be managed within the same business unit, allowing customer and operational data to be brought together while still maintaining visibility at an individual location level. This gives multi-location businesses a unified view of their customers while preserving the flexibility to manage each location independently.

How is guest information protected?

Guest information is protected through security and privacy by design. ConciéraHQ keeps each business’s data securely isolated, encrypted and hosted within the appropriate geographic region. Your guest data remains yours. We do not sell it, share it between customers or use it for the benefit of other businesses. ConciéraHQ does not store customer payment card details, and access to guest information is securely controlled. From infrastructure to access management, ConciéraHQ is designed to keep your customer data private, protected and under your control.

What happens during the free consultation?

The consultation includes a review of the business’s existing technology and guest-service workflow, as well as a Lightspeed integration evaluation. One important aspect is identifying the membership strategies for a guest at the Venue to embed that into the application so members get their full benefits applied automatically for a consistent member experience.

Built for the Future of Luxury Hospitality

Give Every Guest the Experience of Being Known

Equip your team with the insight to personalize every interaction, recommend more effectively, and turn exceptional hospitality into stronger customer relationships and increased sales.

Book a Free Consultation